%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Admin/Elements/Header, Title => $title &> <& /Elements/Tabs &> <& /Elements/ListActions, actions => \@results &>

<&|/l&>Create actions that will appear in the Actions menu for tickets or assets.

  • <&|/l&>From and To define the status transition.
  • <&|/l&>Label is what users will see in the Actions menu.
  • <&|/l&>Update type sets the default message type on the update page. Set to '-' to change status without showing the update page.
% my $i = 1; % foreach my $action ( @{$actions} ) { % ++$i; % } % for my $i ( $i .. $i+2 ) { % }
<&|/l&>From <&|/l&>To <&|/l&>Label <&|/l&>Update Type
<& /Elements/SelectStatus, Statuses => [ @statuses, '*' ], Default => $action->{'from'}, Name => "Action-From-$i" &> <& /Elements/SelectStatus, Statuses => \@statuses, Default => $action->{'to'}, Name => "Action-To-$i" &>
<& /Elements/SelectStatus, Statuses => [ @statuses, '*' ], Name => "Action-From-$i" &> <& /Elements/SelectStatus, Statuses => \@statuses, Name => "Action-To-$i" &>
<& /Elements/Submit, Label => loc('Save Changes'), Name => 'Update' &>
<%INIT> my ($title, @results); my $LifecycleObj = RT::Lifecycle->new( $session{'CurrentUser'} ); $LifecycleObj->Load(Name => $Name, Type => $Type); Abort( loc("Invalid lifecycle") ) unless $LifecycleObj->Name && $LifecycleObj->{data}{type} eq $Type; $title = loc("Actions for lifecycle [_1]", $LifecycleObj->Name); my @statuses = $LifecycleObj->Valid; my $actions; if ($Update) { my %delete_id; foreach my $arg ( keys %ARGS ) { if ( $arg =~ /Delete-(\d+)/ ){ $delete_id{$1} = 1; } } my %new_actions; foreach my $arg ( keys %ARGS ) { my ($field, $count) = $arg =~ /Action-(\w+)-(\d+)/; next unless $field && $count && $ARGS{$arg}; next if $delete_id{$count}; if ( $new_actions{$count} ) { $new_actions{$count}->{lc $field} = $ARGS{$arg}; } else { $new_actions{$count}->{lc $field} = $ARGS{$arg}; } } my @new_actions; foreach my $key ( sort { $a <=> $b } keys %new_actions ) { next unless $new_actions{$key}->{from} && $new_actions{$key}->{to} && $new_actions{$key}->{label}; push @new_actions, "$new_actions{$key}->{from} -> $new_actions{$key}->{to}"; push @new_actions, { label => $new_actions{$key}->{label}, $new_actions{$key}->{update} ? ( update => $new_actions{$key}->{update} ) : (), }; } my $config = RT->Config->Get('Lifecycles')->{$LifecycleObj->Name}; $config->{'actions'} = \@new_actions; my ($ok, $msg) = RT::Lifecycle->UpdateLifecycle( CurrentUser => $session{CurrentUser}, LifecycleObj => $LifecycleObj, NewConfig => $config, ); if ( $ok ) { push @results, loc('Lifecycle updated'); } else { push @results, $msg; } MaybeRedirectForResults( Actions => \@results, Arguments => { Name => $LifecycleObj->Name, Type => $LifecycleObj->Type }, ); } else { $actions = $LifecycleObj->{'data'}->{'actions'} || []; } <%ARGS> $Name => undef $Type => undef $Update => undef